File a Complaint Against USPS

Congresswoman Schakowsky's office has a new streamlined process for handling postal complaints.  If you are able to, please ask fill out their online Privacy Act Release form here:


After you put their address in to determine if you live in the district, you will be asked to choose an agency. When you select the US Postal Service, you will be walked through filling out a complaint form. Congresswoman Schakowsky's office will share all complaints with USPS. 


Alternatively, those experiencing mail issues complete a complaint form below. These will be sent to USPS to file an official complaint.

Office Hours*:

Monday: 9 am - 5 pm

Tuesday: 9 am - 5 pm

Wednesday: 9 am - 5 pm

Thursday: 9 am - 5 pm

Friday: 9 am - 5 pm

Ward Service Office:

1447 W. Morse Ave

Chicago, IL 60626


*Please note the physical office remains

closed due to the ongoing COVID-19 crisis.

Our staff is working virtually from home

and is happy to answer calls and emails.

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